Make a claim

Claims online

This is where you make a claim if something has happened and you want to use your insurance.

Before you start

Prepare by having your insurance number/booking number/card number and your bank account information available. Also have any documents that confirm the incident available.

Attach receipts and certificates

Information about what certificates we need can be found in our claim FAQ. Upload scanned receipts and certificates to speed up the process when making your claim. Accepted formats are: jpg, pdf and doc.
Tip! Scan you recipts and certificates so they end up in the same document, that way the handling of your case will go a little faster.

If you want to send receipts and certificates to us after your calim has been reported you are welcome to do that by e-mail to: myclaim@erv.se (only state your claim number in the subject line!): or by mail to ERV; Box 1; 172 13 Sundbyberg. Always refer to the claim number you receive after the claim has been reported.

Start by selecting the type of insurance you have in the list below.

If your booking- or insurance number contains letters, please use small letters.

 


Choose policy type


Insurance for bank card

Type the first 8 digits in your card number


Insurance for travel account


Business travel insurance

If you have an annual insurance enter your policy number. Have you purchased a short-term insurance through a tour operator for a specific trip, enter your booking number (without a hyphen)


Expatriate Insurance

To prevent misunderstandings and make claims handling as smooth as possible, please report one claim per person and diagnose. Additional documentation related to earlier reported illnesses/accidents should be sent to us by e-mail.

Travel insurance

If you have an annual insurance enter your policy number. Have you purchased a short-term insurance through a tour operator for a specific trip, enter your booking number (without a hyphen)


Europeiska ERV's cancellation policy


Eventim Biljettförsäkring


Municipality group accident insurance

If you have a Municipality Accident Insurance you can’t report a claim on-line. Please call 0770-456 900 for assistance or send an e-mail to Kommun@erv.se.