What happens after my claim is submitted?

After your claim is submitted you will receive a confirmation by e-mail. It is very important that you read this. In the confirmation you will be advice on what documents we need to proceed with your claim, in the case that they are not already upploaded along with your reported claim. Once we have received all requested documents we will start working on your claim. Under normal circumstances you will be contacted by us within one week. During more hectic periods it can take up to four weeks before you receive an answer.