Where do I find my insurance number?
You will find your insurance number in the confirmation mail that was sent to you after you booked/paid for your insurance. You can also find it in the policy letter.
What do i do if I can't find my insurance number, is it possible to make a claim anyway?
Yes, the easiest way is to contact us on +46 770 456 918 so we can help you with your insurance number. You can also enter a fictitious number (e.g. 1234567) but mind that this may lead to you having to answer more questions in connection with the processing of your claim afterwards.
How do I know if I should fill in the insurance number or reservation number?
You must fill in the insurance number if you have signed the insurance directly through us or if you have received a specific insurance number from a reseller. On the other hand, if you have signed the insurance when you booked a trip through a tour operator or reseller and only received a booking number for the trip, this is what you should provide.
What happens after my claim is submitted?
After your claim is submitted you will receive a confirmation by e-mail. It is very important that you read this. In the confirmation you will be advice on what documents we need to proceed with your claim, in the case that they are not already upploaded along with your reported claim. Once we have received all requested documents we will start working on yo... Read more >
Can i report several different incidents in the same claim?
This is not possible at this time. You have to make two or more separate claims if you, for example, have suffered a flight- and luggage delay during your trip.