Where do I find my insurance number?
You will find your insurance number in the confirmation mail that was sent to you after you booked/paid for your insurance. You can also find it in the policy letter.
I have booked via SkiStar, where can I find my insurance number?
You will find your insurance number on your booking where the type of insurance you have purchased is stated. The insurance number is in parentheses, e.g. SL-1034567.
What do i do if I can't find my insurance number, is it possible to make a claim anyway?
Contact us on 0770-456 900 or send an email to firstname.lastname@example.org and we will help you obtain your insurance number.
How do I know if I should fill in the insurance number or booking number?
You must fill in the insurance number if you have signed the insurance directly through us or if you have received a specific insurance number from a reseller. On the other hand, if you have signed the insurance when you booked a trip through a tour operator or reseller and only received a booking number for the trip, this is what you should provide.
What happens after my claim is submitted?
After your claim is submitted you will receive a confirmation by e-mail. It is very important that you read this. If any information is missing we will contact you.
Can i report several different incidents in the same claim?
This is not possible at this time. You have to make two or more separate claims if you, for example, have suffered a flight- and luggage delay during your trip.